Areas of Responsibility

  • IT help-desk support, including physical moves, additions/enhancements, changes and troubleshooting of end-user computer, printing, software, e-mail, calendar, server access and telecommunications issues
  • Develops and implements policies for effective data management, data extraction and report generation
  • Evaluates, upgrades, and directs process changes for quality improvement
  • Provides information by collecting, analyzing, and summarizing data and trends in new technologies for data management and reporting tools
  • Interacts with users to answer questions, solve problems, and complete requests regarding system issues; resolves and tracks all support issues in a timely manner
  • Performs hardware installation, set-up, server builds, configuration, and remote management
  • Develops and maintains appropriate system level documentation to ensure all documents remain current; ensures optimal operation, security, and high availability of systems
  • Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks through professional organizations
  • Documents all system processes and emergency responses
  • Additional duties as assigned

Required Skills and Abilities

  • Excellent verbal and written communication skills; ability to effectively communicate with all levels of personnel
  • Excellent collaboration skills
  • Strong problem solving and troubleshooting skills
  • Ability to create/update and enforce data management policies and procedures
  • Ability to formulate techniques for quality data collection that ensure adequacy, accuracy, and legitimacy of data
  • Ability to develop and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects
  • Ability to complete data extraction and report generation
  • Ability to troubleshoot data-related problems and recommend maintenance or modification of systems


  • Bachelor’s Degree in Computer Science or relevant field preferred or 4+ years of experience in data administration and management functions (collection, analysis, distribution etc.)
  •  3+ years’ experience managing computer software, hardware, and a variety of internet applications, database systems, and networks
  • Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
  • Familiarity with various database systems including modern database and information system technologies including MS SQLServer, FileMaker Pro Advanced, PostgreSQL, etc.
  • Familiarity with modern data extraction, transformation, and upload tools and procedures
  • Understanding of Cisco Networking, Microsoft Server, Hyper-V and SAN technologies
  • Knowledge of Microsoft Active Directory and Group Policies
  • Experience with Real Estate Development or Property Management companies
  • Proficient in MS Office (Excel, Access, Word etc.)

Qualified candidates, please submit cover letter and resume as attachments to

BNYDC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.